Our Brand Promise
Over the years, we’ve built trust with our customers because we reflect the craftsmanship and quality that we would want in our own homes. We continually strive to strengthen that confidence in all products bearing the Founder’s Choice name.
Should you be less than satisfied with your purchase, we offer the highest quality customer service backed by an industry-leading warranty. Our friendly and knowledgeable Customer Service Reps are available to answer your questions. We will work with you to ensure that your cabinetry meets the high standards expected of the Founder’s Choice brand.
Monday through Friday 9:00am-4:30pm
LIFETIME LIMITED WARRANTY ON DRAWER GUIDES AND HINGES
Founder’s Choice warrants to the original customer (for as long as they own their homes) that the drawer guides and hinges used in the manufacturing of Founder’s Choice cabinetry products shall be free from defects in material and workmanship under normal use.
THREE YEAR LIMITED WARRANTY ON CABINETS
Founder’s Choice warrants to the original customer for a period of three years from the order invoice date that all components of Founder’s Choice cabinetry shall be free from defects in material and workmanship under normal use. These warranties are only applicable to products used in residential applications within the United States and are not transferable to subsequent owners. Should defects in material or workmanship exist during the applicable warranty period in any Founder’s Choice product, Founder’s Choice will elect—at its discretion—to either repair or provide a replacement of the defective material or component. This warranty covers only parts and materials of the products supplied by Founder’s Choice. Not covered under this warranty are countertops, appliances, plumbing fixtures, labor, removal or reinstall of materials or related components such as fittings. All submitted warranty claims should be visible from 3 feet away.
All Founder’s Choice product must be paid for in full before our warranty will become effective. This warranty shall become void if the cabinets are in any way modified, improperly installed or damaged prior to or during the installation. This also disclaims products utilized in any application other than the standard. Furthermore, this warranty will not apply to cabinets damaged by misuse, neglect, abuse, acts of God, exposure to moisture, exposure to extreme temperatures or the effects of normal wear and tear.
THREE YEAR LIMITED WARRANTY ON DOORS
Doors are warranted against defective workmanship, warpage, delamination, and twist for a period of THREE years from the order invoice date. Door(s) may be deemed defective by the manufacturer if it exceeds the following tolerances:
- A twist or warp of .062” per foot.
- A length of finished product incorrect by more than .125”.
- Any 5-piece door over 30” in width must receive a mullion, where applicable, to be eligible under this warranty.
- Any 5-piece door over 48” in height must receive a mullion, where applicable, to be eligible under this warranty.
- This warranty only covers doors up to 60” in height.
- Rustic doors will be covered for defective workmanship only.
- Solid wood slab doors are in no way covered by this warranty.
- Warping warranty will become void if product was allowed to fluctuate in temperature by more than 60 degrees.
Natural woods may vary in color, characteristics, and exhibit subtle changes as they age. Sunlight, smoke, household cleaners and other environmental conditions may also affect the color match over time. These variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this warranty.
Wood, by nature, will undergo expansion and contraction movements year after year as it compensates and adjusts to everchanging atmospheric humidity and temperature conditions. As such, finish stress lines may become visible on cabinets, especially at the joints. Any such occurrence is not considered a defect.
Normal wear and tear is defined as a form of depreciation assumed to occur even when an item or object is used competently, with care and proper maintenance. It is expected that the normal use will not break the object beyond repair until it has gone through a significant amount of use.
Founder’s Choice reserves the right to alter design, specifications, and material without obligation to make similar changes to products previously manufactured. The repair(s) or replacement(s) are contingent upon the current product offerings of styles and construction options within the Founder’s Choice product at the time of the warranty claim. If a warranty claim is filed after Founder’s Choice products becomes obsolete, Founder’s Choice reserves the right to honor the warranty in one of the following fashions:
- To replace the affected component with a new component of the same type.
- To replace the affected component, any other component(s) in the residential application to achieve a uniform appearance with a similar and comparable product style of the originally purchased style. If components are replaced, Founder’s Choice cannot guarantee that the finish of these replacements will exactly match the finish and appearance of the components in the residential application.
THIS WARRANTY IS THE EXCLUSIVE WARRANTY OF FOUNDER’S CHOICE AND IS IN LIEU OF, ANY FOUNDER’S CHOICE DISCLAIMERS, ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
This warranty gives you specific legal rights and you may have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages consequently, the above limitations or exclusions may not apply to you.
To obtain replacement(s) under Founder’s Choice’s Three Year and Lifetime Limited warranties contact your authorized Founder’s Choice Cabinetry showroom who will arrange for inspection of the cabinet. A dated sales receipt as proof of purchase is required to obtain benefits from this warranty.
If you have difficulty obtaining assistance, please contact:
Founder’s Choice Cabinetry
6002 McKinley Avenue E.
Tacoma, Washington 98404